Twenty questions, answered in full.

Standard is $8 and tracked. Anything over $150 goes out with that charge removed, which the two device and the three device bundles already clear on their own. Express is $15 and moves you up the carrier queue.

Whichever you pick, your band is picked, packed and handed over inside two business days, from a warehouse in the United States. We do not print a door to door date, because that leg belongs to the carrier and a made up window helps nobody.

By email, the moment a carrier scans the label. That scan is also when the parcel stops being ours and starts being theirs, which is why nothing moves in tracking before it happens.

If the email is not in your inbox, look in Promotions and in spam, and check the address you typed at checkout. The tracking page walks through all three places to look, in order.

Write in the minute you notice, with the order number. If the parcel has not been handed over yet, we do whatever is still possible on our side.

Once a carrier has it, the route belongs to them and there is no button here that redirects it. Speed is genuinely the only thing that helps with this one.

That is a guarantee case and you do not have to argue it. Send the order number and a photo of what you opened, and we sort out the replacement or the money from there.

A guarantee case does not cost you postage. That leg is ours.

You write in once, inside sixty days of delivery. No form to fill in, no ticket number to quote back at us, no restocking fee taken off the top, and no postage for you to pay on the way back.

Nobody is going to ask you to explain the decision or keep you on a thread until the window quietly closes.

It goes back to whatever paid for the order, card or wallet, as soon as we process it on our side. The last leg belongs to your bank, and banks move at a pace nobody here controls, so we do not publish a day count we would have to break.

Yes, and that is what the bundles are for. Two bands are $159.90 and three are $219.90, so both land above the $150 line and the standard charge drops off on its own.

Sharing a single band between two people is a different question, and it is answered further down.

No. One purchase, one price, and nothing renews.

Nothing is consumed either. The two electrodes are part of the band and stay there, so there is no gel to buy, no sticky pad to replace and no cartridge to reorder.

Five things: the band, the magnetic charging cable, a hard case to keep it in, the Dose-Day Ready Playbook and the P6 Placement Card.

The card is the one that matters on day one. It shows you where the point sits, so the first session is not a guess.

A magnetic cable clips onto the back of the band and a flat cell fills in about ninety minutes. The cable comes in the box.

There is no dock to lose and no odd shaped plug to hunt for when you travel.

We do not publish a number, and the reason is that any number we published would be wrong for most people. Level four eats the cell faster than level one, and how long you leave it on is entirely your call.

What we will say is that topping it up is a ninety minute job you start and walk away from, not something you plan a day around.

No prescription, and nothing goes in your mouth. It is a drug free device that works from the outside of the wrist, and you buy it the way you would buy any other piece of hardware on this site.

Two electrodes in 316L stainless steel, which is the grade the trade calls surgical steel. No latex anywhere in the band, and no nickel in the parts that sit against you.

Nothing adhesive goes on your skin either, so there is no residue and nothing to peel off afterwards.

Physically, nothing stops you. We would still rather you did not, because it sits straight against skin and there is no pad or sleeve in between to swap out.

The Duo exists for exactly this: two bands, one order, $159.90.

It is the rhythm. Twenty five pulses every second, each one a 250 microsecond biphasic square wave, with the current stepping up from 3 to 12 mA as you move through the four levels. Those figures were read off a production unit by an outside lab, not copied off a supplier datasheet.

In plain terms: the number you feel change is the milliamps. The rhythm behind it stays where it is.

The 4.8 average comes from more than fifteen thousand verified customers, and verified means each one is attached to an order that actually left here.

Twenty of them are printed in full on the product page, so you can read the sentences instead of reading the number.

Here is the whole thing in four sentences. The clock starts the day it arrives. You write in once. There is no form, no restocking fee and no postage for you on the way back. You get your money.

The reason we can write that paragraph is that the band mostly earns its place. A policy this open would have closed the company by now if it did not.

The sixty days start the day it lands on your doormat, not the day you first switch it on. So ordering early spends part of the window waiting, and ordering late means going through the first days of a higher dose without it.

Most people buy for the increase they can already see on the calendar. The window is the same length either way.

Nothing here asks you to change the plan you already agreed on, so there is nothing to undo and nothing to confess.

Plenty of people mention it at the next appointment anyway, and the safety information that ships inside the box is the thing to bring with you.

Because of what sits inside the number. An electrical output an outside lab measured and put a report number against, contacts in 316L instead of plating, a rechargeable cell with a magnetic cable, and a sixty day window that costs us real money every time somebody uses it.

It is also the entire number. Nothing is consumed and nothing is reordered, so $99.90 is not the first of twelve.