Refund policy

Every SteadyWave order is covered by the 60-Day Dose-Day Guarantee. Use the device through a full dose cycle. If dose day does not go better, write to us within 60 days of delivery and you get your money back.

The 60-Day Dose-Day Guarantee

We ask you to actually use it, because a device that sits in a drawer cannot tell you anything. Wear it on at least one dose day, on your usual nausea window or during a dose increase, and start at Level 1 so you know what the pulse feels like.

If it did not earn its place, write to us through the contact page with your order number. Nobody will ask you to justify the decision. A person reads it and replies.

You may keep the device or send it back. If we ask for it back, we pay the return shipping and send you a prepaid label.

How to start a return

  1. Write to us through the contact page with your order number and the email used on the order.
  2. We reply within one business day with your options and, when a return is needed, a prepaid label.
  3. Pack the device and anything you are sending back. The original box helps but is not required.
  4. Drop it off. Tracking updates reach us automatically.

When your refund arrives

Refunds are issued to the original payment method. Once approved, we process it within 2 business days. Your bank or card issuer then takes its own time, usually 3 to 10 business days, before the money shows on your statement. We cannot speed that part up, but we can show you the confirmation.

If you paid for shipping, that amount comes back with the refund: we do not deduct it. There is no restocking fee. On a guarantee claim we also cover the return shipping.

Faulty or damaged on arrival

If the device arrives damaged, does not charge, or stops delivering a pulse within the warranty period, this is not a return. It is a replacement, and it does not use up your 60 days. Write to us with your order number and a photo or a short video of the problem, and we ship a new unit.

Wrong item or missing item

If something is missing from the box, or you received the wrong bundle, tell us and we fix it at our cost. The P6 Placement Card and the Dose-Day Ready Playbook ship with every device, so if either is missing, say so and we send it.

Bundles

Two and three device bundles are covered the same way, as a single order. You do not have to return all of the devices to get a refund on the order, and we will tell you exactly what the refund comes to before anything is sent back.

Cancelling an order

Orders leave our facility in 1 to 2 business days. If you write to us before the label is scanned, we cancel and refund in full. After that, it becomes a return, and the 60 days apply.

Exchanges

If you ordered one device and wanted two, or the other way around, write to us instead of returning and reordering. We settle the difference directly.

Questions

Use the contact page. A person answers, and the answer will not be a script.