Shipping policy

The same text, laid out to read, is at /pages/shipping.

How SteadyWave orders are priced, packed and tracked.

Last updated September 28, 2026.

What shipping costs

Standard	$8	Tracked. Free when your order is $150 or more.
Express	$15	Tracked, and it leaves in the same window as Standard.

Rates are per order, not per device, so a two or three device bundle ships for the same price as one.

The checkout shows the rate again before you pay, with tax worked out for the address you entered. That screen is the one that counts.

Standard shipping is free once the order reaches $150. Below that it is $8. We never say free shipping without telling you the number it starts at.

When your order leaves

Every order is packed and handed to the carrier within 1 to 2 business days, from the United States.

Business days are Monday to Friday. Weekends and US public holidays are not business days, so an order placed on a Friday evening normally moves on the Monday.

Express buys you a faster journey, not a faster warehouse. It leaves in the same 1 to 2 business days and then travels quicker.

Where we ship

The checkout offers rates to addresses in the United States, including the territories and the military addresses the carrier serves.

If you are outside the United States, write to us through the contact page before you order. We will tell you what we can do rather than take your money and work it out afterwards.

Tracking

You get two emails. The first confirms the order. The second carries the tracking link, and it is sent when the carrier scans the label.

The estimate on that link is the one worth reading. It knows where the parcel actually is, which is more than any delivery window printed on a policy page can claim.

If the tracking has not moved for several business days, write to us with your order number. We chase the carrier ourselves. You should not have to.

Wrong address, or a change of mind before it ships

Tell us before the label is scanned and we fix the address or cancel the order at no cost.

After the label is scanned we cannot redirect the parcel. It has to come back to us before it can go out again, and that is slower than it sounds.

Check the address on the confirmation email the moment it arrives. It is the cheapest two minutes in this whole document.

Lost, stuck, or damaged on the way

If the tracking says delivered and the parcel is not there, or the tracking stops moving, write to us with your order number.

We do not send you to argue with the carrier. We open the case, and we either replace the order or refund it.

A device that arrives damaged or will not charge is a replacement, not a return. It does not use up your 60 days. Send us a photo or a short video with your order number and a new unit goes out.

Returns, and who pays the postage

Returns and refunds are governed by the returns policy, not by this page. That document is the one that decides what you get back and when.

The short version: the 60-Day Dose-Day Guarantee covers every order, and if we ask for the device back on a guarantee claim, we pay for the label. There is no restocking fee and there is no form to fill in.

Questions about a specific order

Use the contact page and include your order number. A person reads it and answers, usually within one business day.